Pepperfry — refusal of cancellation of order no.[protected]

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:www.pepperfry.com

I have placed above mentioned order on 2.8.17, and later realised that delivery address is wrongly picked. I have called their customer care to change my delivery address to noida from mumbai, they flatly refused to do so. I asked them to cancel the order, so that i can place new order for correct delivery address but they refused to cancel.
How is it possible that neither i can change my delivery address nor i can cancel the order.
I have left the delivery address 2 years back and they are saying me to collect the goods at that place.

Please help in this matter
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Customer care executive are of no help they are there to make you wait and wait, carpenters do not tell that they will not come on the time alloted.

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