[Resolved]  Pepperfry — Regarding order no:[protected]

Address:	Mumbai City, Maharashtra, 400070
Website:	www.pepperfry.com

I have ordered queen size bed with box storage (Order id:[protected] on 10th of may. Till the shipping everything was perfect. They shipped the item on 24th of may which is 14 days after my order. But that was fine for me. I got a message that on 27th may it has reached bangalore ware house. I called customer care and scheduled the deliver on june 4th saturday. I have not received any call or update from them. On 6th june i had called customer care and they told told they couldn't find any delivery request placed for 4th which was agreed date. Customer care person told me that they will place a delivery request on second day as they will process the request one day before. I was expecting the product the 2nd day after my call. But nothing happened.

Again i called customer care and they told they again need to re initiate the delivery and that would take another 2 days. Nothing happened. I called again and they told the same thing and waited for 2 more days.

I called again and this time i the customer care that i want to escalate this case and they promptly replied that they have no provision to escalate this request. What a customer care!!!

Waited for 2 more days. Again called customer care and they told this will be the last time you will be calling customer care and the product will be delivered in 2 days. I asked them to transfer the call to manager and they told you will receive a call back in 24 hours. No body called me and delivery also not happened

I called them again (Kumar from pepperfry) today and they told that they called bangalore warehouse team and no body is picking the call. He told he will try again today and make.

In short my product is delivered to bangalore ware house on 27th may (25 days till today) and after calling customer care 10-15 times and i have not delivered my product still.