[Resolved]  Pepperfry — Regarding the refund

I have order from pepperfry.My order number is[protected], but at same time my family member made the same order because in order[protected], i was getting the message of transaction fail from pepperfry, so i had order the same product from different account and the order no is[protected]. So, i canceled the previous order[protected]. So, they refunded the amount but they cutted the 2.5% in it, which should not be done because i have already bought the same thing and the other would be useless. You guys can not do that.
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Aug 4, 2022
Complaint marked as Resolved 
Thanks for resolution . The amount got reversed.
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2022
Pepperfry Customer Care's response
Dear Tripa, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry
Verified Support
Aug 21, 2022
Pepperfry Customer Care's response
Dear Tripa, As per the recent update, we have resolved the complaint from our end. Regards, Team Pepperfry.
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