Pepperfry — requesting refund for damaged product

Pepperfry — requesting refund for damaged product

S Shyam_Sawant from Pune, Maharashtra

I had ordered an Orion sofa cum bed ( order number:[protected] from pepperfry.com worth 26000 INR and received it in damaged condition. Product is broken and of extremely poor quality. I complained about the same for several times but it is not yet resolved. Everytime I call them and they send a carpet after 2 3 days to check the product. Carpenter reports pepperfry that after applying some wax and other stuff the crack won’t be visible. I conveyed same to pepperfry asking if I have paid for new and good quality product why are you fixing the product with wax and forcing me to keep it saying it does not come under their T&C. I have raised the complaint for 4 times and it is getting delayed every time. Also each time pepperfry resolves the complaint without even notifying the decision. Please help to resolve this issue. +2 photos Was this information helpful? No (0) Yes (0)
Pepperfry customer support has been notified about the posted complaint. Dec 13, 2019 Updated by Shyam_Sawant Now the pepperfry customer care says they wont be able to take any further action until and unless we allow carpenter to put wax on the product. Only after applying wax, we can raise a complaint again and then they will see if the product is still damaged then only they will approve a return request. But this is ridiculous, I mean how can you pressurize your customers to accept damaged products? I already know that the product is damaged and applying wax on it, cracks will be temporarily invisible but again after few months it will get back to its original damaged state. Pepperfry has an extremely poor customer support, customer care executives are just not ready to understand the problem. All they have to say is, "sorry we do not support this".."this doesnt come under T&C" and what not. This is a sheer harassment. Pepperfry has no right to torture their customers like this and keep anyone's money for more than a month. This is very frustrating to deal with pepperfry. Can someone please take some real steps to sort this issue out? Regards, Shyam Sawant
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