Pepperfry — Return of 3 sets of dining chairs

Website:

pepperfry.com

We had purchased 3 sets of Huckleberry Solid Wood Dining Chair In Walnut Colour (Set Of 2), By ESTRE from the Kirti Nagar, New Delhi Branch.

DATE OF PURCHASE : 15th April 2023
DATE OF DELIVERY : 21st April

We wanted beige / off-white color and chair sample was not there. The Store manager confirmed the off-white color, and we bought on his recommendation.

The chairs are GREY. The legs are not sturdy and the finish is sub quality.

There was no call fromCustomer Service. Finally Golf Course Road Gurgaon store emailed an escalation. CS called and said I cant return the chairs

The chairs are still in ORIGINAL PACKING. IT IS AN ONLINE STORE and the WEBSITE says RETURN IS POSSIBLE
Then why am I being hasssled.

THE CS person said I should go talk to Kirti Nagar as she cant solve this!! Extremely bad service by Pepperfry.

RESOLUTION WANTED - Please take these chairs back. I am also open to STORE CREDIT FOR ONE YEAR duration.

Thank you