[Resolved]  Pepperfry — Return of Defective bed

My order number is[protected]. I have ordered Braco King Size Bed With Box Storage In Wenge Finish By Mintwud and it was defective. I have placed 8-9 complaints for pick up but every time their support team and warehouse team come up with some excuses. Now they stopped responding to emails and calls. I have raised the issue on 31 July 2022 they have get the bed dismantled on aug 1 and till now its laying in my bedroom. Nobody is repsonding. My 18k is strucked with company. Such a pathetic service and zero customer care support. Horrible experience.
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Sep 16, 2022
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Aug 08, 2022
Updated by Vishal Kaundal
The issue is not resolved yet. How can you mark aa resolved.
Verified Support
Aug 08, 2022
Pepperfry Customer Care's response
Dear Vishal, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry
Verified Support
Aug 08, 2022
Pepperfry Customer Care's response
Dear Vishal, We are working on this concern and will resolve at the earliest.
Regards,
Team Pepperfry.
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