Pepperfry — return policy is not correct

Address:	Mumbai City, Maharashtra
Website:	Www.pepperyfry.com

I have ordered a product from Pepperfry. Attached order number and details. Below are the queries I had and there has been negative response from Pepperfry customer care:
1.
Pepperfry Team can not modify the order even after repeated requests( They still need to purchase the product).

2.
Return and exchange policy is terrible. Return can happen only on three conditions ( in case of damage, defective or wrong size details on product)

Which means if the customer doesn’t like the product they will change or refund the price.

As per the conversation I had with Pepperfry customer care Team ( Sumit), they cannot provide a solution. They have mentioned that they still need to purchase the product ( in that case they still can modify the order which they refused)

My concern is why does a customer suffer if the customer didn’t like the product or the product is not comfortable or any other issue with the product apart from damage. Online business works best with customer friendly policies.

In case of Pepperfry, return and exchange policy is not right.