[Resolved]  Pepperfry — return & refund

Address:	Mumbai City, Maharashtra
Website:	www.pepperfry.com

We bought a queen size double bed for our home in mumbai on 5th august and made the payment through card. We received the product on 27th of august and as their assembly carpenter opened up the sealed counter, we found patches and dent marks.

We decided to return the product and that was probably our worst decision as the policy is just not favorable to any customer. Their customer service associates are highly arrogant, non supportive and unprofessional.

They are neither calling/texting/mailing from their own end to know the depth of the issue, nor they are accepting any request from our end to resolve it. They deliberately dragged the pick up by 6 days and after numerous calls and mails, it was done on saturday, i. E 3rd september.

Today, i realize that they have not initiated the refund request and now they are not even bothered to talk to customers from their end.

Worst experience of my life to buy from this company. Not that this was my first order but yes, it was certainly the last. I will never ever recommend anyone to go for pepperfry.com.