[Resolved]  Pepperfry — Service negligence

I had ordered for one item on 30th October and the delivery date they had scheduled it for 23rd November. However I could see my item has already reached the final delivery station on 13th November at 9 am but yet I have not received it. Pepper fry does not have any option to reach out to their customer service agent. No contact information, no request for a call back and no proper chat system (there is just system robot to chat but not a human to talk to, there is no option at all to reach out to their customer agent). Seems like they care a least for their customers. An item which can be easily delivered by one person in a couple of hours time (since it has already arrived at the final delivery station) is taking more that 4-5 days!!