Pepperfry — settee that was damaged

Fatema S

from Indore, Madhya Pradesh

Address:	411060
Website:	pepperfry

This is our first purchase from pepperfry and we had a horrible experience. Just 3 months of bare minimum usage and suddenly the settee just broke off injuring my 4 year old daughter badly on the head while she just went to sit on it which she normally does not. Our mistake was that we never checked it when delivered and kept it in its original packing inside a closed room as our house was getting furnished believing the delivery boys when they said it was intact piece. And when we raised a complaint with pepperfry they say they cant do anything of it as they feel its wear & tear. How pathetic it can be!! We have barely used it and we dont have over sized people at our house or junglee kids to break it. We have barely used the product and its just been 3 months!! If it was wear & tear it would have not broken this way.. Infact both the legs would have broken. Its the most easiest way out to push the damage on the consumer so that the company does not have to bear any loss. Hope you can help me get this settled. Infact we have furniture from homecentre & urbanladder which we have been using for 7 years & 2 years respectively but touch wood they are as good as new.

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Pepperfry customer support has been notified about the posted complaint.

Jun 28, 2018

Updated by Fatema S This is our first purchase from pepperfry and we had a horrible experience. Just 3 months of bare minimum usage and suddenly the settee just broke off injuring my 4 year old daughter badly on the head while she just went to sit on it which she normally does not. Our mistake was that we never checked it when delivered and kept it in its original packing inside a closed room as our house was getting furnished believing the delivery boys when they said it was intact piece. And when we raised a complaint with Pepperfry they say they cant do anything of it as they feel its wear & tear. How pathetic it can be!! We have barely used it and we dont have over sized people at our house or junglee kids to break it. We have barely used the product and its just been 3 months!! If it was wear & tear it would have not broken this way ..infact both the legs would have broken. Its the most easiest way out to push the damage on the consumer so that the company does not have to bear any loss. Hope you can help me get this settled. Infact we have furniture from Homecentre & Urbanladder which we have been using for 7 years & 2 years respectively but touch wood they are as good as new.