[Resolved] Pepperfry — Size issue with product, Return denied | |||||
I cant believe that a heavily advertised Pepperfry can stoop down to these levels. I ordered a product of Kings International from Pepperfry and the size of the product in reality was small compared to the picture which was misleading. I raised a return request on the same day and did not hear back about the pickup even after 10 days. When I contacted the helpdesk they told me that return would not be accepted unless there was a defect. This comes as a big surprise because one would least expect such a ridiculous condition in an online purchase. There was no such statement about return policy in the T&C either. When they say EASY RETURNS AND REFUNDS, the buyer would expect just that. This is daylight robbery and I do hope this complaint helps resolve the issue. Was this information helpful? | |||||
May 5, 2017 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Apr 04, 2017 Pepperfry Customer Care's response Hi, Apologies for the inconvenience caused, please share the order number for further assistance.
| |||||
2 Comments | |||||
Comments
Pepperfry has worst Return & Exchange Policy. I bought some products 3-4 months and when I tried to return it they flatly refused it. The items are still lying unused in my home. Luckily I didn't order any big ticket item and never ever buy anything from this cheater company. I hope that this Company goes down soon.
53%
Complaints
1617
Pending
73
Resolved
825
View all 1617 Pepperfry reviews & complaints
+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
View all Pepperfry contact information
No response from helpdesk based on this complaint.