[Resolved] Pepperfry — sku id: hc1781351-s-pm31882

Bhavya Thota

from Chennai, Tamil Nadu

Address:

Ranga Reddy, Andhra Pradesh, 500019

I took a call with the pepper-fry representative and i am really not happy with the ill logical response. I ordered a coat-stand which is mentioned as no assemble required and when the product is delivered to us i see it requires assemble. I was provided an explanation that if the pin-code is provided then the information of non assemble should have converted into self assemble product. I need this product to be exchanged and stop giving me response that pin code was not provided in the emailing address.

Service interaction number wr[protected]

Regards,,
Bhavya - +91 -[protected]

+2 photos

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Oct 27, 2019

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Pepperfry Customer Care's response Dear Bhavya,

We regret for the hassle caused to you. As per the confirmation from our team your full refund was processed on 19th Sep 19.

Regards,
Team pepperfry

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Comments

Gau_143

from Bengaluru, Karnataka

I had ordered a King Size bed with Order id :[protected] and Pepperfry has cancelled it without any intimation to customer. Very worst service of Pepperfry. The worst thing is they do not have a provision to register complaint on their website as well. I am not able to register complaint on the website.

Pepperfry Customer Care's response, Oct 8, 2019

Verified Support

Dear Gaurav,

We do see that order was cancelled due to payment not received. We will highlight this to concern team for necessary action.

Regards,
Team Pepperfry