Pepperfry — Sofa cum bed not getting delivered

Address:	Bangalore, Karnataka, 560005
Website:	www.pepperfry.com

Order no[protected]

We have ordered a sofa cum bed with full payment done in advance on 26th Jan. It was to be delivered by 11th Feb but got delayed with some issue in quality check. The revised dates of delivery were 15-16th Feb. After that there is no communication from Pepperfry about the delivery. We have been following up on daily basis, but the standard reply from call center is "Mam we are facing issue in Bangalore warehouse, appreciate your patience, please wait for 1-2 days". This is totally irritating. Also, there is no mechanism for ensuring product delivery timing of the day. So in case you order from them u have to wait for their call/message/door bell for the product which they will not deliver. Disgusting