[Resolved]  Pepperfry — solid wood bed

Address:

Pune, Maharashtra, 411014

Solid wood bed bought 2 months back, bed's rim broke within 2 months o[censored]se. I called up customer service only to be told that this cannot be refunded or exchanged because the bed broke in use!!!
This is a manufacturing defect and you can see from the pictures attached that the wooden rim was stuck with glue!!...

At the time of installation the carpenter was not able to fix the bed and had to cut the wood. Pepperfry can see this in their record.

I have purchased more than 4 lakhs worth of items from pepperfry in the last one year. And this is the first time i am facing such an issue. I am requesting pepperfry once again to exchange the product or give a refund as a goodwill gesture towards your customer who had been loyal towards the brand.

Once again i am reiterating that this is a manufacturing defect and should be covered under warranty.

After a marathon conversation with your customer team where i had to call them 4 times since morning and speaking to different agents - they have finally agreed to send a carpenter for inspection tomorrow.

This doesnt mean complaint is resolved but they have acknowledged my complaint unlike last time where they dismissed the whole thing as bed broke due to usage. If you see the picture, this was fixed by glue. Its a manufacturing defect. No solid wood can crack up like that unless you hit it with a hammer. Or if it was broken from before and just stuck with glue.