[Resolved] Pepperfry — SOS Study Table

[Resolved] Pepperfry — SOS Study Table

G goochi from Chennai, Tamil Nadu Sep 21, 2021 Sep 22, 2021 This thread was updated on Sep 22, 2021

Ordered a study table from Pepperfry on 13th. The delivery was scheduled to be on 21st. Got a call on 20th saying I will only get my product on 22nd, but the website still showed delivery date as 21st. Okay. On 21st night 10:30 I get an email saying I requested a later delivery and so my product will only arrive on 29th, WHICH I DID NOT REQUEST. According to the tracker, my product is already in my city. I don't understand why their service is so bad. I cannot contact them over a call since their customer care calls are only till 7 pm, but I received my mail at 10:30 pm! I have been waiting for my table for over a week and now they just change the date to their convenience and blame it on me? Horrible retailer. Do not buy from them. Was this information helpful? No (0) Yes (0)
Sep 22, 2021 Complaint marked as Resolved I called their customer care number which was an automated system, that did not let me register a complaint. But when I checked the tracking status of my product, I was told to expect the delivery on 22nd and I received the product. However, the application and their website still showed my delivery date as 29th. Pepperfry customer support has been notified about the posted complaint. Verified Support Sep 22, 2021 Pepperfry Customer Care's response Dear customer, We are sorry to hear about your concern. Please provide your order number and we’ll check with the team and revert to you soon. Regards, Team Pepperfry
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