| Address: | www.pepperfry.com |
I ordered the above item and to my dismay discovered that the actual service time is actually the outer limit of the range (Approximately 10 to 15 days after placing of the order) mentioned by them while placing order.in most of the websites even though the range is mentioned, the product is supplied much earlier. But not in case of this website which informed me that the goods will arrive only on the last day mentioned in the order placing screen. When i requested them to cancel the order, twice, i received a stock word to word same reply both times hiding behind the website policy of no cancellations no returns.
There are hundreds of websites doing online sale just like this site and none of them have such spacious argument like the one they have. All of them have a policy of order cancellation any time before the shipment and even returns after the supply – not only in case of defects but even in case the customer is not satisfied with the quality or any other aspect of the supply.
What this site does not understand is that it is an online platform and the customer has not actually checked the goods nor has he inspected the same. All he has the words and photographs on the site which in most cases are not conclusive or reliable.in spite of such a limitation, the customer is willing to go for online shopping because in almost all cases there is a very good cancellation and return policy.
It is really surprising that this website is hiding behind the policy for the inefficiency and deficient service on its part. Such a policy is not going to lead them anywhere in this competitive market. Me for sure, is not going to ever visit this website, nor buy from it and for sure i am going to put adverse reviews and worst possible ranking for them wherever i can.
It is solely up to this organisation as too how it looks at its customers and also its future because the customer are future. Was this information helpful? | 
