Pepperfry — the order was placed at wrong address - pepperfry not ready to change address or cancel so that i can reorder.

nischitha ganesh

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400608
Website:	Pepperfry.com

Hi, i had ordered a recliner for my dad and by mistake wrong address got selected in their app. I immediately called them to get it rescheduled to my dad's address, but they blatantly refuse to help. Such poor customer service. According to them, we are all superhumans who are not allowed to make mistakes. Their agent asks me to receive the order (Delivery of which is about 20 days away) and reship it to my dad's place. The order is not even shipped as yet. I don't understand the problem in rescheduling the request. Ridiculous. Stay away from this app.

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Comments

Pjn

from Nahan, Himachal Pradesh

Order was placed for 200ml jars but supplied is of 60ml requested for replacement but pepperfry has straight away refused for the same snapshots were also shaired with them, Wrong product supplied even after repeated reminders pepperfry is not responding for replacement, one has to be very careful while placing orders with pepperfry