Pepperfry — the policies which is affecting so many buyers of the company

The company has no return or cancellation policy, as this facility is available on any e-comm you go for except pepperfry.
I have placed the order and the time of delivery is after 15 days. When the order is not even shipped i believe the consumer should have a complete right to cancel the order. But in pepperfry they do not have such a thing. Which is so unfair.
If a person goes to there any social media messages and comment section every other buyer from there is complaining. Pathetic!!!