[Resolved]  Pepperfry — totally damaged product is delivered and denying return/repair

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Brought one dressing table which was delivered after a month and for assembly we call and requested several time as we are available only on weekends but after so many attempts got carpenter to assemble on weekend. On opening the box found that the unit is badly damaged. Glass is broken and shelf corners and wood was also damaged from so many places. Now customer service is denying return/repair as they can do this only within 7 days. Like really?? To deliver they are taking endless amount of time with wrong traking details updated and to return it is 7 days. The product is in such a bad condition that i wonder in transit how come so many damages can be done. Also there was no fragile tag mentioned on the packing as it contains mirror. The installation guy also mentioned about damages in his record then also i am getting the reply that they can't do anything as 7 days are over. So here i am to let you people know that cheating like this will not be acceptable at any cost and i need solution for this issue.
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Nov 19, 2019
Complaint marked as Resolved 
Company scheduled a return for the product and will get amount in wallet and I will reorder the same product again
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2019
Pepperfry Customer Care's response
We have initiated a return on the complete product and pickup is aligned for the same. Customer is content with the timelines on the refund.

Regards,
Team pepperfry
Nov 19, 2019
Updated by Awinashkishore
Thank you for your response. Looking forward for better handling of items during transport. Marking the issue as resolved.
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