Pepperfry — unable to cancel order

Address:

Mumbai City, Maharashtra, 401101

I have contacted customer support and they informed that you can place charcoal filter in seavy quinn chimney and on basis of that i placed an order on pepperfry order#[protected]. After i have researched and talked with technician of seavy and confirmed that charcoal filter cannot be used by any seavy chimney. So its of no use to me anymore, thus i called up pepperfry to cancel this order as it's off no use to me anymore. On calling i found that pepperfry refuse to cancel this order and tells that amount had been credited to seller even the seller had not dispatched this order. I want my refund back