Pepperfry — Wardrobe - Misrepresentation and Damaged on Arrival

Shyamkumark

Sep 6, 2022

Website:

www.pepperfry.com

Hi

I ordered two wardrobes. both were damaged on transit. one of them was replaced however the quality of the product is not as listed in the website.

I initiated return but the case manager refused return and she is not knowledgeable and talks no sense,

Customer care process is not friendly and they are also talking insane

[protected] Order Number

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Pepperfry customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

Pepperfry Customer Care's response Dear Shyam, We regret the inconvenience caused to you. We are getting this checked with our team and will revert to you soon.
Regards,
Team Pepperfry

Verified Support

Sep 08, 2022

Pepperfry Customer Care's response Dear Shyam, For further queries, you can chat with us. You can also give us a missed call on +[protected] from 10 AM to 07 PM (Monday to Sunday), write to us at [protected]@pepperfry.com. You can also check the FAQs for quick assistance.
Regards,
Team Pepperfry.

Sep 08, 2022

Updated by Shyamkumark Hi

The issue is not resolved and Pepper fry is not reliable. They are misrepresenting customers and not willing to accept that they are misrepresenting. Earlier it was the Case Manager Shivani and today I spoke Rashmi ( She is from the final escalation desk).. Unfortunately no assistance and they don't understand the issue. Even their Grievance officer Lt Cdr Naveen Abhishek (Retd.) has the courtesy to respond back on the query raised on 6th September 2022.

The other damaged product that was delivered last Saturday is lying partly in my home with no resolution.
Beware of buying it from Pepper fry

Sep 08, 2022

Updated by Shyamkumark Please read the name of the office as Rashmeen and not Rashmi.

Sep 16, 2022

Updated by Shyamkumark No updates yet. Shows the professionalism and customer service vamues