[Resolved] Pepperfry — worst customer support after getting product #falsepromise

ganeshnit92

from Kolkata, West Bengal

Address:

712247

Pathetic service by pepperfry:
I have orderd (Order id:[protected] a wardrobe from pepperfry. It's assembly is showing as 'carpenter assembly'.
But after getting the product, they are saying that they will not send any carpenter in my location.
After asking in which area they were giving the assamble facility. Their reply was 'we do not have any such facility in whole west bengal'.
I have only 1 question, why you people are fooling your customer by showing in website that 'product requires carpenter assembly' will be assemble by your authorise customer.
#patheticservice #shame #pepperfry #neverbuyfrompepperfry

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Dec 9, 2017

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Pepperfry Customer Care's response Greetings of the day.

At Pepperfry, we do not intend to upset our customers at any given moment. This maybe a one off case with such magnitudes. Having said that, we would positively work on it, so that such instances are not repeated in near future. Also we would pass on the feedback to the relevant departments, to safeguard on customer excellence parameters.

This mail is in context to your grievance posted on consumer forum. As per discussion, your pin code does not fall under carpenter serviceability, and the same has was been mentioned on our portal, before purchasing the product. We have arranged for a reverse pick up, and the same should be commenced within the next 3-5 days. Refund would be initiated once the product is picked up. Post initiation, it takes 7-10 business days for the amount to hit the bank account, and it would reflect under the name of “Trendsutra Platform Services Pvt Ltd”.

Please be advised, that you could connect with me for any further anomalies or concerns, and I would be more than obliged to assist you on it.