[Resolved] Pepperfry — Wrong dimension Mattress delivered. Not refunding money

[Resolved] Pepperfry — Wrong dimension Mattress delivered. Not refunding money

F Fatma Mohammed Sep 10, 2022 Sep 11, 2022 This thread was updated on Sep 11, 2022

Have ordered home items worth of 75k and in that one of the single mattress was delivered with wrong dimensions 78x42 whereas the cot is of size 76x40 I'm unable to use it as it was not a good fit for the cot bought on pepperfry. Had raised a complaint with their customer support team on 28th Aug for return within 2 days of receipt. Neither my calls nor my emails are getting answered. Their customer support is very pathetic..I need refund.Pepperfry Case Reference Number: (EM[protected] invoice[protected]FU1880253-S-PM28843-78X42 Was this information helpful? No (0) Yes (0)
Oct 18, 2022 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Sep 11, 2022 Pepperfry Customer Care's response Dear Fatma, We are sorry to hear about your concern. Please allow us some time to check the concern we will get back to you soon. Regards, Team Pepperfry Verified Support Sep 11, 2022 Pepperfry Customer Care's response Dear Fatma, Our team has asked for the images for the next course of action. Kindly share images on [protected]@pepperfry.com Regards, Team Pepperfry
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