[Resolved]  Pepperfry — Wrong item delivered

Dear Pepperfry Team,
I would prefer to provide feedback through mail rather than fill up your survey. This will give you a better opportunity to assess your own performance.
I have ordered three items so far from you. My comments are as provided below:

ORDER #[protected]

SKU(s)
Item
Qty
Unit Price
Shipped By
Total Price
HC1118802-P-OD1938
Marvel Easy Grip Reacher - 56 Inches
1
Rs. 185
02 May 2014
Rs. 185


This item was received in good condition and the delivery was on time. Thank you.

ORDER #[protected]

SKU(s)
Item
Qty
Unit Price
Shipped By
Total Price
BB1007112-P-OD2022
Gesign Grab Bar With Soap Basket GS 1010
1
Rs. 1539
07 April 2014
Rs. 1539
FM1041878-P-OD1330-Walnut Light
Cassia Neat Armchair - Walnut Light
1
Rs. 4999
28 April 2014
Rs. 4999

Comments on the chair:
It was packed reasonably well. It did not have plastic feet, which are tiny items; being heavy the chair is noisy when moved across the floor. Acceptable.

Comments on the Grab bar with soap basket:
Prakruti Projects/ Blackberry Overseas will certainly ruin your reputation. They appear to be careless in executing orders.
The packing outside reads - Gesign Grab Bar with Soap BasketGS1010. The label on the box inside reads: 1010 Eco Toilet Brush Holder and that is what it contains.
As you know we did not order a Toilet Brush Holder. Now how do I get what I ordered???
If I do not get a replacement immediately I will make it my sole objective to give wide publicity to your abysmal performance in the execution of orders which is easy since my wife is a journalist.
Please reply IMMEDIATELY as we will leave for a three month stint abroad on the 20th of May, 2014. If required I can provide an alternate address for delivery.

Christopher Titus