[Resolved]  Pepperfry — wrong product delivered and not allowing to return

Address:

801-802, 8th Floor, Tower B, 247 Business Park, LBS Marg, Vikroli (West), Mumbai City, Maharashtra, 400083

I am a regular customer of pepperfry. Recently I brought a 3 seater sofa from pepperfry. The material used for the product mentioned as fabric on the description and photo also look like fabric. Unfortunately the product which is delivered to me is made up of leatherette. The quality of the product is not worth for 17000. I raised multiple return request on portal and all got closed without discussion with me. At last today I got change to talk to Gayathri and she confirmed that the product is delivered as per standard and she was not ready to help me to escalate to higher management. Fabric and leatherette are two different material and which is evident from The pictures I attached to it.

Today 7 days got over post delivery and I couldnt raised the return request again to escalate this to higher management. Hence I am writing directly to you to get a resolution for the same. Hope you can understand my concern and do the needful.

Order Id:No:[protected]