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Pepperfry

Pepperfry — Wrong product delivered, no refund, no proper response

Address:560103
Website:www.pepperfry.com

I have ordered a 3 door wardrobe on Oct 6th 2015 with order ID[protected]. but on 18th Oct 2015 they delivered a wrong product which was not even a Wardrobe. I complained regarding this. and got answer that they are going to deliver the actual product with in 3 days. waited 3days, didn't got any replay. later again I complained regarding this. and i got the same old answer 3 days. Finally I initiated the return on 5th Nov 2015, now again i faced the same issue. and finally they took the wrong product which i got delivered by 13th Nov 2015. and still now i am straggling to get my refund. whenever i call them they will say BY EOD we will initiate the refund and it continues for next day also.
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Comments

Hi Chetan,

We deeply regret the disappointment caused. At Pepperfry, we do not anticipate to upset our customers and disappointed to hear about your concern. As per the system update the refund is already processed from our end. The same will be credited back to your bank account in maximum of 5 working days. Further we once again kindly request you to overlook us for the last time & also make us aware without any hesitations for our any of the unintentional default on our part in the future.

Regards,
Team Pepperfry.
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300508555 : Tracking is not available

Hi, As i got the mail i suppose to receive the item by today, but still i didn't get any update over the same. Kindly repond me back about the order.
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