Pepperfry — wrong product delivered - wooden shelf

Address:	560001
Website:	pepperfry.com

I ordered 2 wall shelve products from pepperfry online shopping dated 9th september 2017 - order id:[protected] and both products were not as described in terms of size both were addressed using photo along with measureable tape on 23/9/2017.

One of the product was canberra natural brown teak wood 5-tier wall shelf by divine decor. The case reference number is wr[protected].in which case seller directly contacted me & addressed the issue with correct size product replacement. I truly appreciate divine décor service & meeting my requirements, no doubt i had to wait almost 10 days for the service.

But in case of another - black mdf 5-tier durable wall shelf by decornation. The case reference number is wr[protected]. Pepperfry declined to address the issue as below; even after repeated emails saying as per the policy product measurements is not as described, pepperfry did not address the issue. Its a huge loss & trauma that customers undergo because of wrong product delivery from pepperfy. Also many of friends faced similar issues so that is when i decided to complain on pepperfy.

I would request peppery to investigate the issue & take back the product by refunding on the same. Let me know if something is wrong on my part and i'm ready for all kinds of investigation.

This is in regards to the order #[protected]de1335175-s-pm7011.
We are sorry to hear that the product you received under the order no.[protected] is not as per your expectations. However, the product you received is a same product and as per our policy return request is taken only for damaged, defective or product received which is not described on the web site. You have received the correct product.

Second response.

Greetings from pepperfry!
Thank you for writing to us.
This email is with reference to your order id:[protected]de1335175-s-pm7011, we regret to inform you that we will not be able to do much in this regards as the same was rejected by returns team after checking the necessary details.