Pepperfry — wrong supply of product not replacing not refunding money

Address:	Mumbai City, Maharashtra
Website:	www.pepperfry.com

Order no:[protected]
Item:- multicolour iron diwali lantern - set of 4 by house2home
As per web site four colours shown white, blue, red and yellow but they have supply white, red, yellow and black.in the description nowhere mentioned that supply will be made as per available colour.in place of blue they have supplied black colour.
In the other product item multicolour iron diwali lantern - set of 4 by house2home showing colour white, yellow, blue and black separate available in the website
I have requested through compliant / feedback on[protected]. But no action has been taken to replace or refund my money till date.
The matter was referring to ceo o pepperfry on[protected] pepperfry case reference number: e[protected].
Reply received on[protected] through email stated that:-
We shall close this case for now

Regards,
Priya
Office of the ceo
The pepperfry failed to made the supply as per description shown on website. They were requested to replace the product and supply as per order and description on website but they have closed my case. Amount was also not refunded till date.
Hence you are requested to take action against pepperfry as per rule for refund my money along with interest on money which they have utilised with compensation of rs.1000.00 for losses suffered by me in my bank account immediately.

Usha m lal