Pepperfry — Wrongly ordered item, but there is no cancellation process available with www.pepperfry.com

hirakc1979

from Pune, Maharashtra

Address:	North 24 Parganas, West Bengal, 700136
Website:	www.pepperfry.com

Yesterday night at 11:30 pm, i ordered a queen size bed in the online shopping portal www.pepperfry.com (Order no.[protected]. When i checked my order section, found wrong purchase.

No 'cancel order' button available in the site. Today when i called pepperfry customer support to cancel my order, they informed there is no cancellation process available in pepperfry against any of the purchases. I am really surprised to know that if anybody wrongly orders anything on the portal, he/she will not be able to cancel the same even within 24 hrs.

www.pepperfry.com is doing its business by not offering a minimum time of order cancellation. There is no cancellation process available.

Please support.

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Pepperfry customer support has been notified about the posted complaint.