Peter England — I never received product or refund

I ordered a shirt from Peter England Official website which I never received. I paid via debit card and I got a confirmation email from them. After that no information about my product . I don't get any mail regarding the shipment or delivery. I mailed customer service several times but no response . I finally contact their offline showroom but they said they don't know anything about the online website. I want the product which I ordered or refund .