[Resolved]  Peter England — Poor Quality and Poor Customer Service

Address:

Mysore, Karnataka

Omshrisairam On June 28th Saturday I went to the Peter England Show Room located at VV Mohalla Mysore to have a very bad experience. I purchased a shirt and when i had a trial for that shirt i found that there were no buttons stitched on one sleeve. But the size was perfectly fitting to me. When i asked for another shirt with the same size they said they do not have it, but i liked the colour very much. When i asked them there are no buttons in it the Store owner a Lady told me that there are extra buttons given in the Shirt and you can stitch where ever you want, i felt very bad and asked her, madam why we should come to reputed brand like Peter England if this is your response, then she said ok wait for 30 minutes our Tailor will stitch and give. I was on hurry to catch my train to Chennai and left my colleague to be there to collect the shirt and bring it to the station. My colleague collected the shirt and brought it to the station on time. Next day when i took that shirt to wear for a conference, i felt very disappointed to see they have used very different buttons contrast to the actual buttons and one place they have not stitched the button too. I felt really disappointed with such store which operates as the Exclusive Show Room of Peter England in Mysore. Since my stay was extended for one week in Chennai i could not go that store and point there poor customer service. I made my mind, this is my last purchase of a Peter England brand and never in my life time i will buy one more from that Brand. Herewith I am attaching the pictures of the purchase bill, my shirt and faulty stitched buttons.