Peter England — Product cancellation

Change of size against SA8436391 CRM:0820555
I have raised a service request to cancel one of my order due to size issue. I got a mail saying it would be cancelled and refund will be initiated as there is no provision of change of size on ordered item. But no action was taken and it has been delivered to the address. As this is a gift item I felt embarrasement due to this.
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