Peter England — Purchase tshirt

I bought a tshirt from peter england in shivpuri but the tshirt got defected so i ask them to give me same but they don't have the same size so i ask them to give me the another tshirt for same size they told the same that they don't have the size for another tshirt also, so i asked them to refund but they refused that there is no policy to refund in peter England afterword they told that they will give the same tshirt within 2 days but today is the 6 day i am going daily to ask my Tshirt but they give the same words that it will be in come in one day two days, its my father's birthday tomorrow i bought tshirt for hum only so now how can i give tshirt to my father