Peter England — regarding the jeans brought from your owned showroom

Address:

saket gali krishna nagar, Bulandshahr, Uttar Pradesh, 202389

Hey, this is in regard with the jeans i brought on 14/10/2019 from your showroom peter england add (Kala aam chauhraha, near meerut bus stand bulandshahr uttar pradesh 203001), after the first wash of the jeans i notice that the colour gets faded as the result the jeans got completely got dull.. So i went to your showroom to complaint against this.. But their behaviour was very unexpected they told me that this colour fade is usual in our products.. When later on i convinced them and make them aware about the terms of the company.. Thet told me that we will sent the jeans to their co orporate office for verification and exchange of jeans and with in 1 week or 2 week they will contact me and they take my jeans...
As the days get passed and when i started to visit the showroom for my jeans after 15 days.. They started to make excuse and told me to come after more 15 days... And when after more than 1 month on 2/12/2019 i go their showroom then they told me that my jeans which they sent to their head office was not recieved by their head office due to their own internal courier agency.. And also they said to come back with in more 15 days...
This is a clear case of injustice done by the brand "peter england" to the consumers,, they are beefooling the consumers.