Petrol Pump — Complaint pending for more than 1 month 28 days

Respected Sir/Madam,

I visited your Petrol Pump on[protected], Located in Industrial Area Apposite to Sector 12A, Panchkula,
Haryana.

All the Customer assistance boards are kept empty, no information regarding rights, Ambulance etc are Empty.

The small board containing SO mobile number is hanging to canopy.

I had some issues there, for which I had written a complaint in IOCL Complaint book. But after waiting 1 month and 21 days, I called the Sales Officer Sh. Vinod Sunda.

I asked the SO that why my complaint is still pending. But he was not clear about the complaint and Asked me to give time and agreed to meet me on 27-09-21.

Still busy in my job, I kept waited for SO’s call. But the SO didn’t reverted.

Kindly help me in this regard. I am giving you the bottom lines of my complaint. My complaint was

1. Is there any Guidelines of IOCL which says no vehicle can be delivered fuel when that fuel is Decanted in the underground tank.

2. Always bad behavior of DSMs.

Regards,

Ashvani Kumar Paul
Advocate