Pgi Chandigarh — Negligence of the E.N.T. Department

Address:	Chandigarh, Punjab, 160012
Website:	pgimer.edu.in

My mother is suffureing from hearing problem since last 6 months. She can't hear loud noises and by hearing so, sometimes she fainted. I consulted the top Ent, specialists for that but nothing got catched in the reports. Finally the doctor, prescribed me to go for Videonystagmography (VNG), that is only available in PGI.
When I visited to PGI for the test, I decribed all the history. The doctor mentioned that we'll conducted all the test again and add he added VNG test too. The labs given me the specific date for that. But the Consultant in VNG lab asked me to get signed below the test in the prescription sheet. I went back to doctor. Along with that doctor, another nincompoop Junior resident was there who interfered between our conversation and said that this test can't be permitted until the senior resident will allow. I requested him to kindly arrange that and get it signed from the senior resident. Then he refused to do so and cancelled the VNG test, specifically for which I had come along from the 280 km distance. and told me that go for another tests before. I requested him 5 times to kindly permit the test as all other tests had done before and all reports were clear. Then he told me don't worry, I'll manage to arrange the immediate test if these report will be ok.
And after a week, When I visited the doctor again with all the reports were cleared and kindly arrange the VNG test today, then the doctor told me that the consultant of the test is absent today . I got shattered. And then I asked the doctor to call that doctor who promised me that day that I'll manage that. then He replied, he is absent too.
Serioulsy these guys were taken me for granted. At that particular time, I lost me temper and asked him to arrange a meeting with your senior as my mother's condition is getting worse day by day. She can't bear the pain. After some discussion with the senior resident they referred my mother to the NEUROLOGY department.
I mean what the ****. I came to the so called PGI - the best remedy for all the diseases. for the particular one test. and the doctors had given me a merry-go-round and referred my mother to neuro department.
I am really freaked out with all that. All the time they had given me rounds and excuses. That's it. Nothing else.
I have written all this to kindly help me out. Kindly provide me a number or something to contact to whom i can get help. I would never came to PGI, if this test would be possible in any private laboratory near my region. But, it was my bad luck that I had to vist PGI.