Pgi Chandigarh — not attending the patient and rude behaviour

Address:

Chandigarh, Punjab, 160036

Three hours in pgi
My daughter arpita aged 6 ½ years slipped and her head hit the floor (6 pm). She started vomiting. On seeing this, i rushed (6.30) to pgi trauma centre. The doctors on duty did not attend her and said we only attend referred cases. They said she should be taken to gmch-32. Even they behaved rudely & unprofessionally and involved in hitted argument with me. One of them said we are performing continuous duty for 36 hours so we are behaving like this. Then, i asked for complaint form at the reception counter. The complaint form was also not available on the counter. Then i went (7.57 pm) to smo room no. 221. He/ she was also not there in the room. One official guided me to go mha control. I taking my daughter in my lap went to mha control. There, i narrated the whole incidence to the officer. He said me go and meet ms kakuli at reception (Emergency) centre she will attend you. Then, ms kakuli sent me to ms arti at the reception of trauma centre. She then took my daughter inside. Again the same doctor did not attend my daughter on the pretext of rush of serious patient. I again waited for half an hour. Again on seeing that they are just busy in meeting i called mha control (Mob. [protected]) at 8.56 pm and detailed the whole incidence again. Thereafter, he phoned the doctor to attend my daughter. One of them then checked my daughter and recommended some medicine on plain papers. Doctors are reluctant to take responsibility. To get my daughter checked it took about 3.00 hours. There should be system place in place that minimum time is taken in attending the patient. This all was very painful. There may be shortage of doctor staff. It is the prime duty of doctor to attend the patient which i have not seen there.