Pgi Chandigarh — Tele registration not working

Address:	Pgi , Chandigarh
Website:	pgimer.edu.in

My mother has been getting regular check ups every 3 months in the rheumatology department from past 18 years now . Due to pandemic the regular OPD WER closed and we were forced to get appointments on tele registration. Now they have provided only one telephone number for all the departments, hence firstly it is a huge task to connect to that number . Have to call almost 300-400 times continuously. Now today we got connected after trying for 3 hours and the attendant registered us for an appointment with a doctor in rheumatology department and assured that that doctor will call within 9 am to 5 pm . We waited patiently for full day but we did not receive any call from the doctor. We called the enquiry numerous times but got the same cold reply that we have to wait till the doctor calls themselves . This is really poor management and harassment for the patient both physically and mentally . A patient ailing from some disorder is already under a lot of stress and looks up hopefully for these appointments. But such poor attitude of the management and doctors is really heartbreaking and disappointing. We look up to PGI as a premier Institute with high moral and ethics code . But this is truly disheartening and trust shattering experience