| Address: | Ahmedabad, Gujarat | | Website: | www.phonepe.com/en |
Hi guys,
I received a message from phone pe advertising their cashback offer of rs 75/- on your jio recharge of rs 399/-. It was on 16 aug 2017, at around midnight i installed phone pe app from play store and registered myself. I entered my jio number, and proceeded to the payment page. The amount got debited from my debit card and i received a quick text message about the amount debited and the cashback of rs 75/- received. But unfortunately, my jio recharge of rs 399/- was showing the following message "recharge processing...". I thought of waiting as sometimes it take a while due to traffic. But today it is 18 aug 2017 and jio has barred all my services, and yet i have not received my recharge and nor any response from phone pe about this delay. I tried ask for help on the app, i saw the "call me back" option, i clicked and entered the details required. It says "our callback services are currently down". So now i emailed them on their support email, and seriously you won't believe they do not even have a toll free customer support number to contact. I have received a ticket number on the compliant raised, but no one bothered to call me back and ask or inform me the status.
So after this experience, i would not recommend anyone to use the phone pe app for a recharge of any large amount, as they there is no guarantee of you getting the recharge done, and thus it is just a loss of money without any benefits. Was this information helpful? | 
So after this experience, I would not recommend anyone to use the Phone Pe app for a recharge of any large amount, as they there is no guarantee of you getting the recharge done, and thus it is just a loss of money without any benefits.