PhonePe Customer Care
PhonePe
Customer satisfaction rating: 8%
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909
COMPLAINTS

PhonePe Customer Care

PhonePe

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Address
A 25, Mohan Cooperative Industrial Area, South Delhi
New Delhi
New Delhi District
Delhi
India - 110044

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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556
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134

Additional info

Bangalore
Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bangalore - 560034


Customer satisfaction rating
8%
Complaints
909
Pending
0
Resolved
74
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

PhonePe related photos (403)

PhonePe Complaints & Reviews

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Phonepe — money deducted from my sbi corporate bank account but bill payment not done

 Lara Singh gehlot on Feb 16, 2019
I made an electricity bill payment through phone pe (Bharat bill pay) on 23 rd january, the money rs -3407 deducted from my current bank account, but the payment has not been done to jodhpur vidyut vitran nigam ltd, really very disgusting, since i m waiting, neither the money was returned to my bank account and nor to phone pe wallet, i called phone pe but still no resolution has been done. Phone pe executive on customer care number told me that sbi is saying that amount is not deducted, how sbi can tell them this about my account details, that. Whereas i shared the screenshot of the deducted amount...
Complaint comments  Read comments Complaint category Internet Services

Phonepe — money transfer issue with phonepe

 Madhukar Kola on Feb 16, 2019
I had sent 11000 inr to my brother's account on 8th february 2019. The money got deducted from my account but was not sent to my brother's account. I instantly connected to phonepe support and informed them of the issue. They replied saying it would take 3-5 days to either get transferred or be refunded to my account. It seemed to be a prerecorded msg.

Till then i have sent them numerous reminders and queries for resolution of the issue but they don't even reply.

I have not yet received the money neither did my brother.

Requesting your support...
Complaint comments  Read comments Complaint category Banks

Phonepe — amount was debited from my account

 Pratik Salunkhe on Feb 16, 2019
Transaction was not successful but amount debited from my account and still not refunded.. This transaction was done on 8/2/2019. Now today is 7th working day still not received my money back
Please solve my problem as soon as possible.. Or orherwise i have to file a complaint against phonepe on in rbi
Requesting you to take this complaint seriously
Thank you

Transaction id : n1902081140583144352039...
Complaint comments  Read comments Complaint category Credit Cards

Phonepe — amount debited but not credited to another account

 Chalam Kancharla on Feb 15, 2019
Dear Sir/ Madam

Phone Pe Mobile no : [protected]

Name : Grandhi Datta

I am Using the Phone pe app I will do the so many transactions in Phone pe app but app service is very good but I facing one problem since 10 days but problem is not rectified to your side I will do the one transaction on 04.02.2019 amount Rs.500/- through phone pe app Payment to P.Siva Bhaskara Ramarao, UTR No.[protected].transaction id is P1902041104572572900500.Error message is showing “ Transaction failed. If amount debited, the bank will refund it to your account in 1 Working...
Complaint comments  Read comments Complaint category Banks

Phonepe — I am unable to sell my gold

 Azuu on Feb 13, 2019
Yesterday i bought gold of 9900 rupies in phonepe when i try to sell my gold it shows after 24 hours you can sell the gold when i tried after 24 hours then it again shows due to some thenical problem you can not sell gold please try after 72 hours i have to sell my gold and take money from it. It is very urgent ro take moneyplease solve my problem...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Phonepe — unable to withdraw wallet balance

 Ashok Narayan Tripathi on Feb 13, 2019
The money I got from rewards in my phonepe wallet, i am unable to withdraw amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved....
Complaint comments  Read comments Complaint category Banks

Phonepe — no cashback instead of using upi

 Sachin Lalan on Feb 13, 2019
The eligibility criteria is not correctly mentioned.
It only mentions a condition of a credit card payment done through only BHIM UPI payment only.

I did the payment through one of my BHIM UPI id to receive the Cashback.
But i did not receive it.
So when I contacted the helpdesk, they gave the reason stating it should be PhonePe BHIM UPI and not any external BHIM UPI.

My problem is why this was not mentioned in the Eligibility criteria itself.
Thats the basic need for a successful transaction to receive Cashback.

PhonePe is...
Complaint comments  Read comments Complaint category Products & Services

Phonepe — debit from phonepe to my account

 M.S.Kulkarni on Feb 13, 2019
Dear sir,

So many times i have complained to phonepe at their support@phonepe.com about deduction made by phonepe with no cause. I have given transaction details and they go on replying their autoreply mails, but problem not at all solved. I give below the debit transaction from phonepe which pl help me to get back these amount to my bank account:

[protected] upi/p2m/[protected]/phonepe 351.00 bal 15, 285.52
[protected] upi/p2m/[protected]/phonepe 325.49 bal 1, 775.64

The above two have been debited by phonepe without my permission and there is...
Complaint comments  Read comments [2]Complaint category Banks

Phonepe — I lost my money 1000 through phonepe

 Saikishoremahenderkar on Feb 13, 2019
My friend creadited to my account 1000 rupees on feb 2 2019 later its trasaction done automatically from my account i called to sbi customercare but they said this complent undergoes phonepe problems then i called customer care moretimes but they didnt respond to recall back then how i will get back my money i waited upto 11days but i didnt receive any call from phonepe and didnt get back my money please respond my problem...
Complaint comments  Read comments Complaint category Banks

Phonepe — money sent to brothers account. deducted from my account but not sent to brothers account.

 RW Tirtho on Feb 13, 2019
I had sent 11000 inr to my brother's account on 8th february 2019. The money got deducted from my account but was not sent to my brother's account. I instantly connected to phonepe support and informed them of the issue. They replied saying it would take 3-5 days to either get transferred or be refunded to my account. It seemed to be a prerecorded msg.

Till then i have sent them numerous reminders and queries for resolution of the issue but they don't even reply.

I have not yet received the money neither did my brother.

Requesting your support.
Complaint comments  Read comments Complaint category Banks

Phonepe — phonepe upi amount debited in failed transaction but not refunded

 Channappa Biradar on Feb 12, 2019
Trans no P1902111845490483499628

Phonepe I'd [protected]@ybl

Amount debited Rs 6900 from SBI A/c no

[protected] on 11/02/2019 at 6:45 PM

for failed transaction. But not refunded to

account or not transferred to KVGB A/c no

[protected]. Phonepe customer

executive not received calls from me and

also they don't call back to me. Neither SBI

Or phonepe not respond to my problem till

the date....
Complaint comments  Read comments [2]Complaint category Other

Phonepe — 8497928181r

 Niharika korivi on Feb 12, 2019
I have sent Rs10000 /- to my cousin to pay fee . But it was debited from my account and not received by the receiver . It's been 3 days but not credited to my account or the receiver account. While I'm calling to the customer care they are not connecting and giving music for a long time and then sending a message like " sorry we missed a call from you " . Is this the way to respond a customer . Customer care service is really bad in phone pay app...
Complaint comments  Read comments Complaint category Banks

Phonepe — send money 48000 to wrong account. transaction failed. money deducted from my sbi account

 Sivakoteswara reddy on Feb 12, 2019
Dear team
I sent ₹48000 from my sbi account wrong account. But transaction failed. Amount deducted from account. I wait for 2 days. But not resolved. Ialready complained. Plz solve my problem and refund my account sbi account number [protected]
My phone pay registered no.=[protected]
Registered email=vsivakoteswarareddy@gmail.com
Name=v. Sivakoteswarareddy
Amount=₹48000
Transaction date=[protected]
Transaction id =p1902101350041912637758
Ticket id=41780903
Sbi, a/c no=[protected]
Plz solve my problem. I attached with phone pae...
Complaint comments  Read comments [1]Complaint category Banks

Phonepe — refund my account but not credited

 Jay Thamke on Feb 12, 2019
I sent 5000 in my bank account but is not credited i wait 2 days but is not solved i already complained with phonepe but do not solve my problem pls solved my problem
My phonepe registered number:[protected]
Registered email:jay. Jayesh11@gmail.com
Name: sameer chavan
Amount :5000
Sent bank name: corporation bank
Account number:[protected]
Utr number:[protected]
Transaction date:11.02.2019
Transaction time:11:06pm
Pls solve my problem
I attached with phonepe transaction image...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Phonepe — non-completion of transaction

 neetika shekhawat on Feb 12, 2019
Dear Sir/ma'am

I have made payment of Rs. 7, 500/- to Mr. Sukhjinder Singh in Union Bank Of India ON FRIDAY, 08.02.2019 using phone pay mobile application . The transaction Id is P1902081813450737266291. The payment amount has been deducted from my account but the same has not been credited to the transfree's account till now.

Please Check and refund the amount asap....
Complaint comments  Read comments Complaint category Banks

Phonepe — phone pe wallet has become unusable

 Abhilash AVM on Feb 12, 2019
I topped up my phone pe wallet with an amount of rupees 5000/-, i submitted my documents for kyc and the status is shown as approved.

When i try to withdraw or use the amount in my wallet the request reverts to completion of kyc.
I tried to do kyc again, but the app says that they have temporarily stopped kyc service.

I called up customer care regarding this and they are not able to help me get my money back.

My wallet has become unusable for anything other than swiggy....
Complaint comments  Read comments Complaint category Online Shopping

Phonepe — amount not received by receiver

 Boopathy Raghavan on Feb 12, 2019
It's urgent to send money but the app says 2to3 days to resolve problem. Then y do we use this app. Ticket id: #41953205my ticket i'd is given above is given by app.. My transaction i'd is p1902112107082815940619.. So kindly take action immediately or refund the amount so that i can give it back using some other app better than this phonepe... Which is better.....
Complaint comments  Read comments [4]Complaint category Banks

Phone Pe — my account is deducted but train tickets are not booked

 Junnu13 on Feb 11, 2019
Actually i made a transaction on 1st feb 2019 to book irctc tickets through phone pe when i am doing that it showed as a failed transaction but my account was debited and tickets are not booked. I have waited for 10 days till now the amount was not credited to my account.. I request you to look in to the issue as soon as possible. I did 3 times in order to book tickets the first two times amount was not debited but third time amount was debited and transaction was not succesfull. Plz look into my issue...
Complaint comments  Read comments [5]Complaint category Railways

Phonepe — kat hua rupya bapas nahi aane ke samband me

 dharamveer kumar pandit on Feb 11, 2019
2 fer 2019 ko mai phonepe no[protected] ko 1000 rupya transfer kar raha tha kharab network ki vajah se mere account se rupe kut gaye aur vah beneficiary ke account me bhi nahi gaya aur na hi bapas mere account me aaya is samband me mai phone pe customer care se sampark kiya to unhone kaha bank aapki madad karega phir bank me sampark kiya to be meri madad nahi kar rahe is samasya ko dekhate hue iska samadhan kare aur mere kate rupe ko mere account me bapas karne ki kirpa kare...
Complaint comments  Read comments Complaint category Banks

Phonepe — money dedicated receiver did not receive

 Gapchu on Feb 11, 2019
I make a payment for hotel but they didnt recive money thenthey cancel my booking
I suffered because of phonepe
The third party customer support is useless and phonepe also too they said your money will ne bach in t days bit still dont now they are saying now you to wait again 5 days executive are fraud they dont knoe anything they are just misguide they just doing there target for the call thats it they dont worry about call quality or fake commitment and phonepe is also same customer is suffering but they are just maku fool dont use phonepe they are fraud cheater and i have all...
Complaint comments  Read comments [2]Complaint category Other

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