PhonePe Complaints & Reviews

Dear Sir/Madam,
I am writing to report that two of my transactions failed on 11/05/2026.
Transaction Details:
Transaction ID: T2605111908068822867209
Transaction ID: T2605111909234311320196
Out of the two, the amount for one failed transaction has been refunded to my account. However, the refund for the second transaction is still pending. I request you to kindly look into the matter and process the...

I want to make payment of Rs 600 from my Bank of Maharashtra account to Indian Overseas Bank account yesterday at around 7pm. Till date it showing processing and balance deducted from Bank to Maharashtra and not being credited to Indian Overseas Bank by PhonePe. Kindly look into this. Thanks and Regards,...

I am writing to report an issue where I transferred money to an individual, but the amount has not been returned to my PhonePe account as promised.
Here are the details:
Recipient's Name: Prudvi Charan
Bike Number: AP39EN9235
mobile number : [protected]
Mode of Transaction: PhonePe
Issue: I transferred money to his account, but he has not refunded it despite multiple requests.
Additional...

We got a phonepe speaker installed and their agent gave us wrong information. We were not told about the monthly rent.
Installation dt[protected]
Agent name-jaswinder singh
Mobile no[protected]....

I was scammed by an online seller using Instagram page “zoycollection01” on 29 June 2025. I placed an order for kurtas and paid ₹1000 through PhonePe to UPI ID pinelabs.[protected]@hdfcbank (merchant name: WINTEX HUB).
After payment, the seller blocked me and never delivered the product. I tried contacting PhonePe and reporting the issue, but I haven’t received any help so far.
Details:
Transaction...

I made a payment of Rs.6200 on 13-June2025 using my PhonePe account. The payment was successful, but the money is not yet credited to the account at the other end.

Transaction ID: T2506131725496805863894

UTR:[protected]...

Hello fraudulent activity by phone pe customer please see my email and reference attaching the file the person is Daljeet singh Chawala and Arpit Kumar.
Daljeet phone pe number is [protected] asked Rs 6000 and paid
my whatsapp is +[protected] please contact here.
Regard
Abdur Rahman Ahmed
Kuwait...

I was ordered in flipkart.. my ordered was returned to the seller.. so they initiated refund at 7 th April to 15 th April but that 133 rupees was not reflected in my source account through the you id
Reference number[protected]

Here I paste the flipkart message below

Flipkart Update: Thanks for reaching us. Seller has refunded Rs
133 to your
Upi Collect on Completed07 Apr 25, 10:56 PM
with refund reference number
[protected] and it will be credited in 15 Apr 25, 10:56 PM. For more details, click here: http://fkrt.it/FLPKRT/ZAXBlkuuuN

Accidentally while doing phonepe mobile upi transaction the mobile last digit was wrongly entered & went to WRONG bank account.
it happened on 3rd april 2025, 8.45 AM
transaction ID : T2504030845377385314974
UTR:[protected]

AMOUNT :3000/-
MOBILE NO TO WHICH TRANSFERED: [protected]

Please revert back the tranasaction....

I had done the payment from phonepe on 1/04/2025 3000 rupee, but the transection is failed due to some reason but the amount is deducted from my bank account. I had waited for 24 hr but it's not refunded yet.
UTR number:[protected]
Please resolve this as soon as possible.

Yesterday, I mistakenly paid ₹600 via PhonePe. I've filed a complaint on NPCI.org.in but haven't received a response. I need help recovering the funds.

Receiver's Phone Number: [protected]
Transaction ID: T2503311932249374705414
UTR:[protected]

My Details:
Account Number: [protected]
IFSC: SBIN0008999
Mobile Number: [protected]

i need this money to applying INDIAN ARMY and CISF . this is my savings money. i feel regrete to ask my dad for this amount and also thes blame me why did you pay wrong number and also using some bad words .if i dont get money back upto tomorrow 11AM i did not able to apply those post my career will colapse .i ask 10 lakhs as like as ARMY Salary and seva nidhi.

Respected RBI & Dear Phone Pe,
I am checheated by Phone Pe Installation Person and Phone agree to return device and refund amount but now they did not collected POS and charging Monthly and also saying not refund of Intallation charge which is installed by Phone Pe wrong commitments.
They said, no extra Month charges after Installation and and Refund ₹999 of Installation amount ₹1168/=

Kindly help me.br...

I am Located in Ratnagiri and have been using the smart speaker of Phone Pe for more than 2 years, recently my phonepe speaker stopped working and I raised the issue with phonepe support on 12 Feb 25 and a ticket is raised with conformation of technician visiting and resolving the issue by 19 feb 25, since no one visited I raised a complaint again and then i received messg sorry for inconvinience and technician will visit by 26 feb. No technician...

We have not received a payment of Rs. 2250/- paid by one of our customer through Phonepe app on 28-JAN-2025. Though the payment was successful but due to our ICICI POS server problem the said payment was not received by us on that day and not even till date. Also the payment was not reversed in the customers bank account.

So please help us to know the status of same and arrange to credit the same in our account or reverse the same in customers account.

the UTR no of said payment was[protected]/28.01.2025.

image of payment receipt is attached herewith for reference

I am writing to formally lodge a complaint regarding the poor experience I’ve encountered with the PhonePe Payment Gateway onboarding process and the inefficiency of the support team.

Issues Faced:

No Follow-up Calls: Despite registering and multiple follow-ups, no representative has contacted me to assist with the onboarding process.
False Promises: I was assured of timely support and follow-up calls,...

Basically its been 21 hours since i made a transaction through my card and paid the rent to my landlord but he hasn't recieved the amount.

The amount has been deducted form my acc but the landlord hasn't been credited with the account yet.
So how much more time do i need to wait for the transaction to be succesfull.
kindly look into this.
Thankyou....

Recently, after I lost my old phone, I chanded to a New phone Samsung Galaxy. After that I am unable to use phonepe. whenever I try it says we are sending SMS to verify your device and then unbale to process and 24 hours later alert.
Please help
Phone No: [protected]

Sir/mam,

my account is blocked and its saying it cant be reinstated..

doesnt you think its totally unfair on a customer whose account is blocked permanently without mentioning the particular transaction which he did was suspicious to phone pe..

I did provide every single documents to get that unblocked but they have computerized automatic replies... why is it a rule like this?...

I request you to please look into it..

its really not a way to do to a customer..

atleast provide me an alternative or transfer my case to head department..

I ordered the QR code kit from phone pay business app.

After that Employee from Phone pay office located in hyderpora, Jammu and Kashmir contacted me several times to fulfill my query but they tried to deceive me giving QR code with speaker which I didn't order.
This is clear fraud and deception,

After two weeks, I was contacted by another employee from phone pay located outside Jammu and Kashmir who said Only QR kit will be delivered.

I am filing a complaint against [protected] along with other employees of phone pay located in hyderpora, Jammu and Kashmir who also contacted us several times from different numbers and decieved us by saying QR kit comes with speaker only if you want it, you have to take QR kit with speaker and charges will be applied.
I regret to inform you for their unprofessional, unethical behaviour.

We here value your service to the people but this kind of behaviour has disappointed us, we have decided not to take your service anymore to avoid such trouble for ourselves.

Thanking you in anticipation.
Shop 365 clothing apparel
Srinagar, Kashmir

Yesterday i made a transaction through using rent payment still payment not received yet, although i'm traying to contact phonepe customer care I'm not getting tele caller to ask what is the status of transaction. In india everyday lot of transitions going on with phonepe app, but they don't have customer care. RBI should take action against phonepe in this case.

My phonepe number: [protected]

Ref no: NX24060620093802267347461