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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints(3487)

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B
Babai Sau
from Kolkata, West Bengal
Aug 30, 2025
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payment rs 1000 successful from phonepe but cesc show failed. amount deducted from bank.

I want to make payment of Rs 600 from my Bank of Maharashtra account to Indian Overseas Bank account yesterday at around 7pm. Till date it showing processing and balance deducted from Bank to Maharashtra and not being credited to Indian Overseas Bank by PhonePe. Kindly look into this. Thanks and Regards,...
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S
siva__0
Jul 6, 2025
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"I transferred money to another account, but the person has not returned the amount to my PhonePe account."

Address: Lakshmi puram, weavers colony ,nellore

I am writing to report an issue where I transferred money to an individual, but the amount has not been returned to my PhonePe account as promised.
Here are the details:
Recipient's Name: Prudvi Charan
Bike Number: AP39EN9235
mobile number : [protected]
Mode of Transaction: PhonePe
Issue: I transferred money to his account, but he has not refunded it despite multiple requests.
Additional...
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A
Amit0329
from LUDHIANA, Punjab
Jul 5, 2025
Jul 24, 2025
This thread was updated on Jul 24, 2025
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Wrong information by phone pe agent

Address: LUDHIANA

We got a phonepe speaker installed and their agent gave us wrong information. We were not told about the monthly rent.
Installation dt[protected]
Agent name-jaswinder singh
Mobile no[protected]....
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A
ARA Ahmed
May 27, 2025
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Fraudulent activity

Address: Hawalli

Hello fraudulent activity by phone pe customer please see my email and reference attaching the file the person is Daljeet singh Chawala and Arpit Kumar.
Daljeet phone pe number is [protected] asked Rs 6000 and paid
my whatsapp is +[protected] please contact here.
Regard
Abdur Rahman Ahmed
Kuwait...
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T
Thenmozhipalanivel
from Sivaganga, Tamil Nadu
Apr 17, 2025
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Address: 630313

I was ordered in flipkart.. my ordered was returned to the seller.. so they initiated refund at 7 th April to 15 th April but that 133 rupees was not reflected in my source account through the you id
Reference number[protected]

Here I paste the flipkart message below

Flipkart Update: Thanks for reaching us. Seller has refunded Rs
133 to your
Upi Collect on Completed07 Apr 25, 10:56 PM
with refund reference number
[protected] and it will be credited in 15 Apr 25, 10:56 PM. For more details, click here: http://fkrt.it/FLPKRT/ZAXBlkuuuN
PhonePe customer support has been notified about the posted complaint.
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    C
    Channakeshava Raju
    Apr 4, 2025
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    phonepe money sent to wrong bank account!

    Accidentally while doing phonepe mobile upi transaction the mobile last digit was wrongly entered & went to WRONG bank account.
    it happened on 3rd april 2025, 8.45 AM
    transaction ID : T2504030845377385314974
    UTR:[protected]

    AMOUNT :3000/-
    MOBILE NO TO WHICH TRANSFERED: [protected]

    Please revert back the tranasaction....
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    P
    [email protected]
    Apr 1, 2025
    Apr 1, 2025
    This thread was updated on Apr 1, 2025
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    Irregular response

    Address: Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road, Bangalore-560034

    Yesterday, I mistakenly paid ₹600 via PhonePe. I've filed a complaint on NPCI.org.in but haven't received a response. I need help recovering the funds.

    Receiver's Phone Number: [protected]
    Transaction ID: T2503311932249374705414
    UTR:[protected]

    My Details:
    Account Number: [protected]
    IFSC: SBIN0008999
    Mobile Number: [protected]

    i need this money to applying...
    +2 photos
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    C
    Challengers Classes
    Mar 19, 2025
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    returning pos machine

    Address: Gurugram

    Respected RBI & Dear Phone Pe,
    I am checheated by Phone Pe Installation Person and Phone agree to return device and refund amount but now they did not collected POS and charging Monthly and also saying not refund of Intallation charge which is installed by Phone Pe wrong commitments.
    They said, no extra Month charges after Installation and and Refund ₹999 of Installation amount ₹1168/=

    Kindly help me.br...
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    A
    asifnaik84
    from ratnagiri, Maharashtra
    Feb 26, 2025
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    Phonepe speaker not working since 12 feb 25 and no technician available till now to resolve the issue

    Address: SHOP NO 8,9,10, KSP RESIDENCY, A-WING, MILLAT NAGAR

    I am Located in Ratnagiri and have been using the smart speaker of Phone Pe for more than 2 years, recently my phonepe speaker stopped working and I raised the issue with phonepe support on 12 Feb 25 and a ticket is raised with conformation of technician visiting and resolving the issue by 19 feb 25, since no one visited I raised a complaint again and then i received messg sorry for inconvinience and technician will visit by 26 feb. No technician...
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    chinmayakumarsahoo
    from Noida, Uttar Pradesh
    Feb 3, 2025
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    payment gateway onboarding

    Address: F3, Sector 8, Noida, 201301

    I am writing to formally lodge a complaint regarding the poor experience I’ve encountered with the PhonePe Payment Gateway onboarding process and the inefficiency of the support team.

    Issues Faced:

    No Follow-up Calls: Despite registering and multiple follow-ups, no representative has contacted me to assist with the onboarding process.
    False Promises: I was assured of timely support and follow-up calls,...
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    N
    Narendra Bisoyi
    from Mahishadal, West Bengal
    Oct 21, 2024
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    Phone pe cannot be used with a new phone

    Recently, after I lost my old phone, I chanded to a New phone Samsung Galaxy. After that I am unable to use phonepe. whenever I try it says we are sending SMS to verify your device and then unbale to process and 24 hours later alert.
    Please help
    Phone No: [protected]...
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    S
    Shop 365
    Jul 20, 2024
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    i am complaining about phonepe office located in hyderpora, jammu and kashmir.

    I ordered the QR code kit from phone pay business app.

    After that Employee from Phone pay office located in hyderpora, Jammu and Kashmir contacted me several times to fulfill my query but they tried to deceive me giving QR code with speaker which I didn't order.
    This is clear fraud and deception,

    After two weeks, I was contacted by another employee from phone pay located outside Jammu and Kashmir who...
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    B
    Balakrishnamm
    from Chennai, Tamil Nadu
    Jun 7, 2024
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    Yesterday i made a transaction through using rent payment still payment not received yet, although i'm traying to contact phonepe customer care I'm not getting tele caller to ask what is the status of transaction. In india everyday lot of transitions going on with phonepe app, but they don't have customer care. RBI should take action against phonepe in this case.

    My phonepe number: [protected]

    Ref no: NX24060620093802267347461
    PhonePe customer support has been notified about the posted complaint.
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      R
      Rahulbodana
      from Indore, Madhya Pradesh
      May 26, 2024
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      Paid the rent using Credit card, amount deducted but rent is not received. The status is showing pending.
      PhonePe customer support has been notified about the posted complaint.
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        D
        Dk13
        from Mumbai, Maharashtra
        May 8, 2024
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        I have made a rent payment and the transaction is showing successful on phonepe app. Money is debited from my card but not credited into receivers bank account.
        +1 photos
        PhonePe customer support has been notified about the posted complaint.
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          S
          Subankar96
          May 6, 2024
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          I am writing to express my deep frustration and disappointment regarding the continued blockage of my PhonePe account. Despite multiple requests for unblocking, my account remains inaccessible, leading to significant mental stress and inconvenience.

          The blockage occurred due to an unintentional mistake on my part, for which I have sincerely apologized. However, the prolonged unavailability of my account is causing immense difficulty in managing my financial transactions and obligations.

          I understand the importance of adhering to your platform's policies and assure you of my commitment to abiding by them in the future. I kindly urge you to reconsider and expedite the process o[censored]nblocking my account to alleviate the mental stress and inconvenience it is causing.

          Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and cooperation.
          PhonePe customer support has been notified about the posted complaint.
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            G
            Gopi Krishna Patala
            Apr 10, 2024
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            Rent payment successful but money not received at receiver account

            Today I made a rent payment via credit card, Transaction was successful but money received at receiver account. Below is the Transaction ID:
            NX24041009090504130189951

            Need resolution as early as possible.
            Phone pe number : [protected]
            Receiver phone pe number: [protected]...
            +1 photos
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            R
            Rakesh Bunga
            from Ongole, Andhra Pradesh
            Apr 10, 2024
            Apr 10, 2024
            This thread was updated on Apr 10, 2024
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            Resolved

            Kotak emerging fund

            Recently, I made a withdrawal from my SIP in Kotak Emerging Fund. However, I encountered an issue where the amount was not credited to my account, despite it showing as credited. Unfortunately, the customer care team has been unhelpful and has not provided any information regarding this matter. They have advised me to raise a ticket in PhonePe and I kindly request for the amount to be credited to my account....
            +1 photos
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            A
            Anushka Pratap
            Apr 1, 2024
            Apr 1, 2024
            This thread was updated on Apr 1, 2024
            Resolved
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            request for refund of unprocessed transaction

            Dear PhonePe Support Team,

            I hope this email finds you well. I am reaching out to bring to your attention an urgent matter regarding a transaction that has not been processed successfully.

            On 30th March at 11:30 noon, an amount of INR 21, 000 (excluding convenience fees of INR 420) was debited from my ICICI Bank credit card through PhonePe Rental Services. The transaction was conducted with an authenticated...
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            V
            [email protected]
            Apr 1, 2024
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            Website: PhonePe

            The rent payment made is not yet credited to the account, assist me in getting it credited and share the UTR number for that transaction so that I can follow up with the bank also

            Transaction ID: NX24040101572449041221321
            +1 photos
            PhonePe customer support has been notified about the posted complaint.
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