PhonePe Customer Care
PhonePe
Customer satisfaction rating: 8%
Submit a Complaint
1492
COMPLAINTS

PhonePe Customer Care

PhonePe

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Address
A 25, Mohan Cooperative Industrial Area, South Delhi
New Delhi
New Delhi District
Delhi
India - 110044

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1101
down
251

Additional info

Bangalore
Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bangalore - 560034


Customer satisfaction rating
8%
Complaints
1492
Pending
0
Resolved
120
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

PhonePe Complaints & Reviews

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Phonepe — payment successful but not credited in account

 Archit12 on Oct 14, 2019
Sir,
I want to say you that i order realme c2 on flipkart and than cancel this the refund come through phonepe amount was 5999rs. Only 25 rs credit those i give from phone pe wallet 5974 not credit of bank a/c transaction id P1908232100563149196411
Registered mobile no. [protected]
So i request you to give my money
Because its problem by phone pe no statement come in bank a/c with this...
Complaint comments  Read comments Complaint category Online Shopping

Phonepe — I paid 5000 rs to wrong credit card which the credit card currently deactivated to one of my friend. please reverse the amount at the earliest

 Prasad Rao Adoor on Oct 14, 2019
I paid the amount of rs 5000 through phone pe on 4th October 2019 To one of my friend credit card which is currently deactivated card. The status of payment still showing success and later i came to know the card is not related to me But i didn't reversed the amount even single rupees. Please reverse the amount at the earliest or please let me know the process of reversing the amount....
Complaint comments  Read comments Complaint category Banks

Phonepe — dmrc recharge refund

 kash23 on Oct 14, 2019
I recharged my DMRC card on 10th Oct through phone pe which was failed and thus informed that with few days it will be reversed back to your account but still its not reverted back, infact they are just delaying the process, I'm a student who is facing this. I need my refund as phone pe and dmrc is just blaming each other continuously If one can, then please help....
Complaint comments  Read comments [2]Complaint category Public Transportation

Phonepe — amount deducted but not credited to the beneficiary account

 RAHIL MURAD on Oct 14, 2019
I have been using phonepe since a long time and this is the first time it happened that amount has been deducted from my bank account iao rs. 900 but not yet credited to the beneficiary account, even though the transaction shows successful. I have raised a ticket - transaction id is p1910122237243487937589. Please look into the issue as this is very harassing and not a sign for a company like phonepe....
Complaint comments  Read comments [1]Complaint category Banks

Phonepe — upi transaction was successful but amount not credited

 Oswald Minj on Oct 13, 2019
I made a transaction of rs 6950 on date 12/10/2019 by scanning qr code in car service center. The transaction was successful but amount is not credited to beneficiary account or refunded on my bank account. I instantly raised a ticket on phonepe app customer support system and they replied me that transaction is successful and amount has been credited to beneficiary account check there statement and i checked there statement and it was not credited there. Today i made a call to phonepe customer care but there response was that transaction was successful and we don't have any thing to do please go...
Complaint comments  Read comments [1]Complaint category Banks

Phonepe — regarding sms is not verified to check bank balance or any transaction

 Tanjim on Oct 13, 2019
In my phone pay account every details are fine but there is a problem that my bank account sums is not verified on verifying the sim there is msg shown that oops check your fone balance or sms pack but everything is correct phone balance sms balance all are available but not verifying my account mo. No. Or not check balance or any transa6what can i do pls as soon as possible solve my problems...
Complaint comments  Read comments [2]Complaint category Banks

Phonepe — transaction successfully but not credited to receiver's bank

 Rahul Kumar Dubey on Oct 13, 2019
I would like to inform you that i did transaction 20000, on the date 01/10/19 then happend panding my transaction and when i did call to phone pe service and then he told me please wait on tha data 11/10/19 and then finally my transaction happened successfully but credit did not happen to receiver's and money debited my account... I am very frustreted to phone pe service please help me..
My transaction id-p1910010948272544193440...
Complaint comments  Read comments [2]Complaint category Credit Cards

Phonepe — refund from flipkart not credit in bank a/c

 Archit12 on Oct 13, 2019
I order realme c2 on flipkart on 23 august 2019 and than cancel the order refund initiate by flipkart of 5999 only credit 25 rs of phone pe wallet not receive 5974rs of bank a/c in phone pe statement show of 5999rs transaction id p1908232100563149196411
I also contact with bank. Bank say no statement show with this. It is problem by phone pe so i request you to give my money...
Complaint comments  Read comments Complaint category Mobile Handsets

Phonepe — fraudulent

 Avihjp on Oct 12, 2019
I got a call from phonepe (As said by him) and he said that i won a gift card worth rs 2000 and then he said to press ok and rs 2000 been deducted from my account. So is there any process by which i can get my money back. I am providing with the screenshot of the tranction that has been done. I will be really very thankfull if you will do the needful....
Complaint comments  Read comments Complaint category Unauthorized charges

Phonepe — regarding money is pending

 Rahul Kumar Dubey on Oct 12, 2019
I want to inform you that i did send money 20000/- on tha date 01/10/19 but today is date 12/10/19 still pending and money has been debited from my account but money has been not received other bank account and phone pe advised me 72 hrs transaction will compleated then he told me your transcation will compleated on tha date 11/10/19 and then on this date still showing pending and then gave me date for transaction 16/10/19
I am very frustrating about phone pe
Service
My transaction id - p1910010948272544193440...
Complaint comments  Read comments Complaint category Credit Cards

Phonepe — account blocked on phonepe account

 Deepti Divya on Oct 12, 2019
I was logged out of the phonepe account. When i logged in initially i was allowed but after like an hour or so i was logged out again and then it showed that the account has been blocked. I have money added in the account and have been a regular user of the same. Upon sending the request to customer care there was no solution given. Kindly solve the issue asap...
Complaint comments  Read comments Complaint category Business & Finances

Phonepe — money deducted from bank account but not credited to receiver account. [Resolved]

 MaheshPakhare on Oct 11, 2019
I send money to one of my friend using phone (Amount 7, 199) on 2 oct 2019. Money is deducted from my bank account but not credited to friend's bank account.

I contacted to phonepe support they said wait for 72 hours (3 days), now more than 8 days completed but money is not refunded or credited to receivers bank account. Transaction still showing pending.

I need money refund/credit to receiver bank accound asap.

Transaction id : p1910021748348717652101...
Complaint comments  Read comments Complaint category Banks

Phonepe — feedback

 likusumitpatel on Oct 10, 2019
Dear, phonepe i m happy with your service and regular updates and addition of new features. But i have noticed that when we click on any menu at the bottom of the screen it open the menu contents but when we go back we have to go back from mobile back button its not going back through the same menu.
Its batter when we click second time on the same menu its should back to the home page....
Complaint comments  Read comments Complaint category Business & Finances

Phonepe — amount not credited to the beneficiary account

 Sreejith sujeendran on Oct 9, 2019
On 06th october 2019, i transferred an amount of rs 225 to a shop through phonepe app. But it was shown pending transaction and the money was debited from my account. However the transaction showed successful in the app on 09th october 2019. But till date the money has not been credited to the beneficiary account. The utr no is :[protected] and the transaction id is p1910062221489881928535....
Complaint comments  Read comments Complaint category Banks

Phonepe — payment not transferred but deducted from bank account

 Vinodbiradar on Oct 9, 2019
Transaction ID: P1909161326490298277500.

I have transferred INR 5000 from Phone Pe (SBI account is linked) on 16 Sep 2019. Amount got deducted from my bank account but not credited to receiver account. I got the transaction failure message, but till now amount has been not credited back to my account. I have raised a complaint (Ticked ID:[protected] in Phone Pe Application but i have not received any reply from PHONE PE. I am requesting you to resolve this issue at the earliest...
Complaint comments  Read comments Complaint category Other

Phonepe — gave me false information and does not showing transaction

 Vikas Dhere on Oct 9, 2019
Bhikari hain ye😒
I bought digital gold from phonepe of 449. As per terms i tried to sold it after 24 hours. But it's showed error, and refuse to proceed further. I immediately raised a complaint against it, they replied back after 2 days and they said it's the connectivity issue with gold providers. After that the did not reply me. When i called me then they request to share screenshot about issues. After that i got message from phonepe that "dear customer, we credited cashback to your phonepe wallet incorrectly. We have reversed the amount & the gold you bought with it. We apologize for...
Complaint comments  Read comments Complaint category Business & Finances

Phonepe — phonepe and sbi bank - transaction failed but amount got debited

 cakumar301 on Oct 9, 2019
I would like to inform you that i made a upi transaction on 30th sep 2019 for the amount * from phone pe mobile bank linked with my sbi bank account and the amount got debited from my account but the creditor has not been credited with the amount.

I have raised several tickets on phonepe, contacted sbi customer several times without any help.

I got a response from phonepe team that they got in touch with the sbi bank and they have confirmed that no amount has been debited, even though i send them a screenshot of the sbi net banking transaction which has been debited.
Complaint comments  Read comments Complaint category Credit Cards

Phonepe — money not credited to the beneficiary account (upi transaction)

 Gaurang Kudalkar on Oct 9, 2019
On 22nd september 2019, i transferred an amount of rs 2706 to my friend through phonepe app. The transaction was from icici bank to axis bank. However the transaction showed successful in the app and the money was debited from my account. But till date the money has not been credited to the beneficiary account. The utr no is :[protected] and the transaction id is p1909221126405887455502....
Complaint comments  Read comments [1]Complaint category Business & Finances

Phonepe — amount deducted and not credited to receiver [Resolved]

 S.ANBALAGAN on Oct 8, 2019
I was trying to transfer a amount of rs 2000/- on 29/09/2019 to account no.[protected]. The amount was deducted from my account and not credited to above said account number. Utr ref:[protected]. As per phonepe app, transaction successful message received vide transactaion id 1909292110434055672818. I have verified receivers account statement and found amount was not credited. Hence please resolve this issue immediately. Nine days over. Still now not yet resolved this issue. Now i am not confident to make fund transfer through phonepe. My mobile no. [protected]....
Complaint comments  Read comments Complaint category Banks

Phonepe — phonepe charges extra rs. 3 for every online recharge and payments

 koushik das27041996 on Oct 8, 2019
I did a recharge rs. 10 on 30.09.2019. Then i saw 13 rupees debited from my account. And then i recharge rs. 129 and i saw rs. 132 debited from my account. Every time phonepe charges rs. 3 extra.
Phonepe t&c said extra charges not applied on any transaction
Please resolve my issue as soon as possible and refund my money and stop this type of extra charges....
Complaint comments  Read comments Complaint category Unauthorized charges

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