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PhonePe Complaints & Reviews

www.phonepe.com

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Updated: Jun 9, 2026

Complaints 3495

Resolved

262

Unresolved

3233

Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PhonePe reviews & complaints(3495)

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I send money through UPI App phonePay but not received by receiver...

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Address: Barddhaman, West Bengal

Dear Sir/Madam,
I am writing to report that two of my transactions failed on 11/05/2026.
Transaction Details:
Transaction ID: T2605111908068822867209
Transaction ID: T2605111909234311320196
Out of the two, the amount for one failed transaction has been refunded to my account. However, the refund for the second transaction is still pending. I request you to kindly look into the matter and process the...

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I want to make payment of Rs 600 from my Bank of Maharashtra account to Indian Overseas Bank account yesterday at around 7pm. Till date it showing processing and balance deducted from Bank to Maharashtra and not being credited to Indian Overseas Bank by PhonePe. Kindly look into this. Thanks and Regards,...

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Address: Lakshmi puram, weavers colony ,nellore

I am writing to report an issue where I transferred money to an individual, but the amount has not been returned to my PhonePe account as promised.
Here are the details:
Recipient's Name: Prudvi Charan
Bike Number: AP39EN9235
mobile number : [protected]
Mode of Transaction: PhonePe
Issue: I transferred money to his account, but he has not refunded it despite multiple requests.
Additional...

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Address: LUDHIANA

We got a phonepe speaker installed and their agent gave us wrong information. We were not told about the monthly rent.
Installation dt[protected]
Agent name-jaswinder singh
Mobile no[protected]....

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Address: Pune

I was scammed by an online seller using Instagram page “zoycollection01” on 29 June 2025. I placed an order for kurtas and paid ₹1000 through PhonePe to UPI ID pinelabs.[protected]@hdfcbank (merchant name: WINTEX HUB).
After payment, the seller blocked me and never delivered the product. I tried contacting PhonePe and reporting the issue, but I haven’t received any help so far.
Details:
Transaction ID: T2506292031323579771085br...

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I made a payment of Rs.6200 on 13-June2025 using my PhonePe account. The payment was successful, but the money is not yet credited to the account at the other end.

Transaction ID: T2506131725496805863894

UTR:[protected]...

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Address: Hawalli

Hello fraudulent activity by phone pe customer please see my email and reference attaching the file the person is Daljeet singh Chawala and Arpit Kumar.
Daljeet phone pe number is [protected] asked Rs 6000 and paid
my whatsapp is +[protected] please contact here.
Regard
Abdur Rahman Ahmed
Kuwait...

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Accidentally while doing phonepe mobile upi transaction the mobile last digit was wrongly entered & went to WRONG bank account.
it happened on 3rd april 2025, 8.45 AM
transaction ID : T2504030845377385314974
UTR:[protected]

AMOUNT :3000/-
MOBILE NO TO WHICH TRANSFERED: [protected]

Please revert back the tranasaction....

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Address: Gurugram

Respected RBI & Dear Phone Pe,
I am checheated by Phone Pe Installation Person and Phone agree to return device and refund amount but now they did not collected POS and charging Monthly and also saying not refund of Intallation charge which is installed by Phone Pe wrong commitments.
They said, no extra Month charges after Installation and and Refund ₹999 of Installation amount ₹1168/=

Kindly help me.br...

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Address: SHOP NO 8,9,10, KSP RESIDENCY, A-WING, MILLAT NAGAR

I am Located in Ratnagiri and have been using the smart speaker of Phone Pe for more than 2 years, recently my phonepe speaker stopped working and I raised the issue with phonepe support on 12 Feb 25 and a ticket is raised with conformation of technician visiting and resolving the issue by 19 feb 25, since no one visited I raised a complaint again and then i received messg sorry for inconvinience and technician will visit by 26 feb. No technician...

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Basically its been 21 hours since i made a transaction through my card and paid the rent to my landlord but he hasn't recieved the amount.

The amount has been deducted form my acc but the landlord hasn't been credited with the account yet.
So how much more time do i need to wait for the transaction to be succesfull.
kindly look into this.
Thankyou....

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Today I made a rent payment via credit card, Transaction was successful but money received at receiver account. Below is the Transaction ID:
NX24041009090504130189951

Need resolution as early as possible.
Phone pe number : [protected]
Receiver phone pe number: [protected]...

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Recently, I made a withdrawal from my SIP in Kotak Emerging Fund. However, I encountered an issue where the amount was not credited to my account, despite it showing as credited. Unfortunately, the customer care team has been unhelpful and has not provided any information regarding this matter. They have advised me to raise a ticket in PhonePe and I kindly request for the amount to be credited to my account....

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Dear PhonePe Support Team,

I hope this email finds you well. I am reaching out to bring to your attention an urgent matter regarding a transaction that has not been processed successfully.

On 30th March at 11:30 noon, an amount of INR 21, 000 (excluding convenience fees of INR 420) was debited from my ICICI Bank credit card through PhonePe Rental Services. The transaction was conducted with an authenticated...

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Website: Phonepe

The transaction was marked as successful but the amount was not credited to the receivers account yet. Please resolve the issue as i have to pay money on an urgent basis...

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I am writing to express my dissatisfaction with the inability to remove autopay from my PhonePe account for Ketto and Spotify subscriptions. I have been facing this issue for the past year, and despite numerous attempts to rectify the situation, the problem remains unresolved.

many times i created mutiple complaint tickets but didnt got any respond from phonepe support team...

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I made the payment using credit card by using Phonepe. Amount has been debited from my card but amount not credited to receiver account at the same time amount not refunded to my credit card.

The Rent Payment is still showing as pending and I need to make this transaction successful as soon as possible. Please check and confirm...

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I got a message stating that my phonepe account got blocked. I have submitted required documents at their help page and raised a ticket. Now my ticke status is closed and response is still "Account blocked due to suspicious transactions" even after submitting the required documents mentioned at help help page. I haven't done any illegal transactions. Please help me with unblocking account.
Thankyou...

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Paid Rent through credit card. Amount Debited From Credit Card. Transaction shows as successful. Amount Not Credited into Receipts Bank account...

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