Phone Pe — Didn't receive refund for failed transaction

Address:411015
Website:phonepe.com

I have done a recharge of Rs 50 on 11th Feb 2017 and it got failed. I have called the customer care of phone pe and they said that it will be refunded within 8 days. When I asked for the bank reference number they said that its not available with them . In reality there is no reference number because they haven't initiated the refund yet. This is a fraud company . DO NOT recharge using this wallet. I have lost all hopes of getting my refund . My phone pe number is [protected]
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4383 debited from my bank and hast got credited till now no responds too. Phone pe app my money rupees 4.3k debited still processing plz help

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    PhonePe Phone
    +91 12 4678 9345
    PhonePe Address
    A 25, Mohan Cooperative Industrial Area, South Delhi, New Delhi, Delhi, India - 110044
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