Phone Pe — phonepe irresponsible support executive

Address:

560078

I have ordered my food from phone pe I didn't get delivered
Order time 9.14 pm
Delivery time at 10.20 pm
As my order didn't get delivered I contact supported thrice and they always give me a number which was continuously busy and it rings once no one answered.
Then I reach support who was not taking any responsibility for these and refuse to answer my queries.

I want to bring to your notice firstly I tried reaching support with my different number but support executive refuses to answer even to check the ticket which I have raised using the app on thou he has taken all the details my name registered mobile number and still didn't get an answer. The response was to call back again with the registered number.

Then I tried with my registered number ask him to answer me one word will my ordered get delivered or not he doesn't have an answer for that. And ask me to keep calling the number every hour. But when I told him about the time and dinner availability around my area he refuses to help.

The solution provided was to keep calling that number or wait for the food to be delivered and time was around 11:00 PM.

Now I am struggling to get back my amount what I have paid note:- I don't need cashback what I have received as I don't have more faith on this app and what type of support I got.
I don't know some random guy calls me every day and talked with me in some random language, not the one I chose.

I am really frustrated with the support guys how they are responding.

Regards,