Phone Pe — refund not received

Address:	Dholpur, Rajasthan, 328001
Website:	www.phonepe.com

I was purchase in dell vostro through phonepe at 20 oct 2017. Some problem i had cancelled my order. But i still not received amount refund. I am already talk to flipkart customercare they told me alreadly amount transfer to phonepe. Phone pe customer support saying that the amount will be cradited within 7 working day. But wallet balance is 0. Pls help me

And phone pe support exutive making me fool every time i contact them that their team working to solve this problem.
My ticket id 2666094
My no:[protected]