Phonepay — phonepe transaction failed but money debited from bank account

Address:

Visakhapatnam, Andhra Pradesh

On 1st october i have made a transaction of rs 10000 using phonpe. The transaction got failed but the amount debited from my bank account. I hv tried many times to customer care of phonepe. But no one is responding. Also i have raise a compain on phonepe app ticket id 72216318. But till now i hv not get my amount in my bank
I requested phonepay to help me with this regard

Dipanshu singh