PhonePe — 8 days and no money is credited back in account

Address:

Raigad, Maharashtra, 410206

On 7 jan 19 transaction failed in phonepe app but money deducted from account now its 8 days no money is credited back in my account plzz resolve this problem as soon as possible. Whenever i called phonepe customer care they always says they need 7 more days to resolve this problem, if someone is needs money very urgently then what no one will use it as a upi transaction platform