PhonePe — about transaction through upi

Dear sir/mam
I did a transaction at 1-august-2019 it's show still pending neither my money credit back to my account nether send toward reciver. You give me the time of 72 hours it's almost twise of it but still there is no any procedure happen untill now. Your customer care also never sport they just say our respective team work for it
Please help me
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Debited money from my UBI bank but transaction failed and got a message from phone pe that amount will be credited but i have not received amount in other account

name kabita sharma
phone pe issue with transaction id
P1908012133569730062197
My account is debited with an amount but still, the phonepe transaction status is pending. I need to pay it to urgent but transaction status is pending.
If This status becomes failed or successful than I can proceed.

Please update it asap

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