PhonePe — about withdrawing the withdrawal amount

Address:

110084

My account has withdrawal amount (Other than non-withdrawal amount) but i am unable to withdraw it. Whenever i'm clicking on withdrawal tab it shows link with aadhar and when i click on link with aadhar option it shows the error "unable to initiate e-kyc" even though i had already linked with it. I had also call to your customer representative they said that it will be rectified within 2-3 days but till now that given time is not ended. Isn't it that company gives option to customers to add money to the wallet which can be withdraw anytime and after adding money by customer the company close the trf or withdrawal tab to retain the money of customers wallet and invest it anywhere where they want... Means company making the false promise to their customers.. I'm sorry but it creates a bad image of the company in my opinion and of others also...