PhonePe — amount debited but not reached

I on 2 august, i transferred rs 4500 to my
Hdfc creditt card via phone pay. But the amount did nit reach the recipient but amount was debited. When i complained at tge the support group, it says it takes 24hours but already 50 hours crossed. No reply.
Phone pay dies nit maintain any scientific grievance mechanism. I don't know hiw tgese third party apps are running in india. They have to be stopped from running by rbi.
I need my amount.

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