PhonePe — amount debited but status is still pending

I made the electricity bill through phonepe application. Amount got debited from my account but payment is still pending since 4 days. Due to late payment i have paid directly with penalty all because o[censored]seless phonepe application.
It is very hard to reach phonepe customer care, worst service too. Please be addressed asap also raised the complaint in phonepe but no use of it.

Ticket no: 72060926

Transaction id: n1909300947329652979497