PhonePe — amount debited for a failed transaction

I made a transaction of 8460 rupees on 23 september 2017 through upi using phonepe app. The amount get deducted from account but the transaction get failed. I complaints several times on phonepe but they are doing nothing to resolve my issue. They just give me estimated date again and again but never resolve my problem. I want immediate resolution of my problem.
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Dear Concern,

I made a payment through credit card against BSES Rajdhani of Rs. 5000
Now I want to get payment invoice.
I am following up since last 8 days but isn't get any invoice.

So please do the needful earliest .

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